ROB

CIMINO

CONSULTING

CONSULTING PROJECTS

Journalism Online - New York, NY

(Press+ subscription service for online media)
User registration and self-care interfaces, customer care strategy, process design, project management

Henry Inc - Emeryville, CA

(Re-launch of nationwide “fast-pass” lanes for airports)
Operations and customer care strategy

BodyPlus Prescription Drug Program - New York, NY

Customer registratoin process design

Renegade Marketing - New York, NY

(Panasonic.com website)
Strategy for improved customer experience and sales

Colonial Hardware Corporation - New York, NY

(Expansion of fulfillment/warehouse operations)
Facility design, order fulfillment process evaluation and management recruiting

WORK HISTORY

CLEAR / Verified Identity Pass, Inc. - New York, NY

SVP- Member Services and Operations

International Masters Publishers - New York, NY

Director- Supply Chain Integration

Organic, Inc.- New York, NY

Senior Manager of Professional Services- Customer Service and Fulfillment

Beautyscene.com - New York, NY

Senior Vice President - Operations and Logistics

McMaster-Carr Supply Company - Chicago, IL

Operations Manager, Princeton, New Jersey

EDUCATION

MBA: Temple University - Philadelphia, PA

BS Engineering: Purdue University - West Lafayette, IN